1. Scope of Application
This Shipping Policy applies to all delivery arrangements for products purchased through TIGRE.
By placing an order, customers confirm that they have read and agreed to this Shipping Policy.
2. Delivery Areas
We generally provide local delivery services within Hong Kong only.
Customers who require delivery to other regions must contact us in advance for confirmation. We reserve the right to decide, based on the circumstances, whether to accept non-local delivery requests.
3. Delivery Methods
Depending on our operational arrangements, products may be delivered by local mail, courier, meet-up, self-collection, or other suitable methods.
The specific delivery method, shipping fee, and arrangements will be based on the information confirmed by TIGRE at the time of order.
We will try our best to accommodate special delivery requests, but cannot guarantee that every request can be arranged.
4. Shipping Fees
Shipping fees will be calculated based on the delivery method, delivery area, parcel size, weight, and other practical factors.
Additional charges may apply if customers select a particular delivery method or require redelivery.
All shipping arrangements are subject to TIGRE’s final confirmation.
Where third-party logistics charges apply, the actual fee may also be affected by their pricing method, such as volumetric weight or actual weight.
5. Dispatch Time
For in-stock products, we will generally arrange dispatch within 7 days after the order has been confirmed and the necessary arrangements have been completed.
Dispatch may take longer where products are out of stock, require restocking or special handling, or during holidays, adverse weather, peak logistics periods, or other exceptional circumstances.
If we expect that an order cannot be dispatched within the originally expected timeframe, we will try our best to notify the customer.
6. Delivery Time
Actual delivery time may be affected by courier arrangements, the delivery area, public holidays, weather conditions, and other external factors.
Any delivery timeframe provided by TIGRE is an estimate only and does not constitute a guarantee.
Where delivery is delayed by a third-party logistics provider, we will try our best to assist with follow-up, but we shall not be responsible for any indirect loss arising from such delay.
7. Delivery Information
Customers must provide the recipient’s correct, complete, and clear name, contact number, and delivery address.
If a delivery fails, is delayed, is returned, or incurs additional charges due to incorrect or incomplete information, an unclear address, unsuccessful contact with the recipient, or no one being available to receive the parcel, the customer may be responsible for the relevant costs and consequences.
Customers may be required to pay additional shipping or handling fees for redelivery.
8. Change of Address
If a customer needs to change the delivery address after an order has been confirmed, they must notify us as soon as possible.
If the product has not yet been dispatched, we will determine whether the change can be made based on the circumstances.
Once a parcel has been handed over to a logistics provider, the address may no longer be changed, or additional charges may apply. Some logistics arrangements may not accept address-change requests.
9. Receiving the Goods
Customers should inspect the product and its packaging as soon as possible upon receipt.
If the packaging is damaged, the product is damaged, an incorrect item has been sent, or the item does not match the order, customers should notify us as soon as possible and provide relevant photos, videos, or other reasonable supporting materials for follow-up.
If no objection is raised within a reasonable period, the product may be deemed accepted.
10. Failed Delivery or Refusal of Delivery
If a customer refuses delivery without reasonable cause, or is unable to receive the goods for personal reasons, TIGRE reserves the right to refuse a refund, require the customer to bear any shipping and related costs already incurred, or restrict the customer’s access to certain delivery arrangements in the future.
If a parcel is returned to us due to an incorrect address, a prolonged failure to receive delivery, or the logistics provider being unable to complete delivery, the customer may be required to pay additional shipping fees before the parcel is resent.
11. Transfer of Risk
Unless otherwise stated in writing, the risk of loss or damage to the products generally passes to the customer once the products have been delivered to the designated address, collection point, building management office, smart locker, or self-collection point provided by the customer, or once they have been signed for or collected by the customer or their authorised representative.
Where a customer requests that products be left at a designated location, building management office, doorstep, or another location without direct acknowledgement of receipt, the customer assumes the related risks.
12. Force Majeure and Delays
Where a delay, failed delivery, or inability to deliver is caused by adverse weather, traffic conditions, logistics-provider arrangements, system failures, epidemics, strikes, government measures, or other circumstances beyond our reasonable control, we will try our best to assist but shall not be liable for any resulting indirect loss or liability.
13. Contact and Follow-up
If customers have any questions regarding delivery arrangements, delivery progress, or receipt of goods, they should contact us as soon as possible through our official channels.
We will provide reasonable assistance with follow-up; however, final delivery timing and details may still be subject to the arrangements of third-party logistics providers.
14. Right of Final Decision
In the event of any dispute, TIGRE reserves the right of final decision.
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