TIGRE is committed to protecting your personal data. This Privacy Policy explains how we collect, use, retain, and protect personal data when you make an enquiry, place an order, or otherwise interact with us.
1. Personal Data We May Collect
We may collect the following information for order processing and customer communication purposes:
- Name
- Telephone number
- Instagram username
- Delivery address
- Payment information or payment records
- Any other order-related information voluntarily provided by the customer
2. Purposes of Collection
We collect personal data primarily for the following purposes:
- Processing orders, deliveries, and payment arrangements
- Contacting customers and following up on order status
- Responding to enquiries, providing after-sales support, and handling disputes
- Maintaining basic internal records and operational management
- Preventing abuse, fraud, or suspicious order activity
Unless we have obtained the customer’s consent, we will not use personal data for purposes unrelated to the original purpose of collection.
3. Whether Provision of Data Is Mandatory
If a customer does not provide essential information required for order processing, such as contact details or a delivery address, we may be unable to complete the order, arrange delivery, or process payment.
4. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
When the data is no longer required, we will take reasonable steps to delete it or cease using it.
5. Data Security
We take reasonable and practicable measures to protect customers’ personal data against unauthorised or accidental access, processing, erasure, loss, or use.
However, no data transmitted over the internet can be guaranteed to be completely secure. Customers should therefore be aware of the risks when submitting personal data online.
6. Disclosure of Personal Data
We will not sell, rent, or arbitrarily disclose customers’ personal data to third parties, except in the following circumstances:
- Where disclosure is necessary to fulfil an order, including to logistics, delivery, payment, or technical service providers
- Where required by law, or to comply with law-enforcement, regulatory, or judicial processes
- Where reasonably necessary to protect our legitimate rights and interests
Where we engage third parties to assist with data processing, we will endeavour to require them to protect the relevant data appropriately.
7. Direct Marketing
If we intend to use customers’ personal data for promotions, offer notifications, or direct marketing in the future, we will do so in accordance with applicable legal requirements and obtain consent where required.
Customers may request at any time that we stop using their personal data for such purposes.
8. Access and Correction of Personal Data
Customers have the right to request access to and correction of personal data held by us.
For such requests, please contact us through our official communication channels. We will process requests within a reasonable timeframe.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us through:
- Instagram: @tigre_hk
- WhatsApp: Tigre hk — +852 5716 5763
10. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Any updated version will be published through appropriate channels.
[Latest update: 31st July, 2026]
