1. If you wish to request a return or exchange, please contact us within 7 days of receiving your order.
2. Returns or exchanges are only accepted where an item is damaged, incorrect, does not match the order, or has an obvious defect.
3. Customers must provide relevant photos, videos, or other reasonable supporting materials for our verification.
4. Items must be returned unused, undamaged, unaltered, and in their original packaging. Refunds will be processed within 60 days after we receive and inspect the returned item(s).
5. Returns or exchanges are generally not accepted due to personal preference, subjective expectations, perceived sizing, minor colour variations, or where an item has been used,
6. If, upon verification, the issue is determined to be our responsibility, we will arrange a refund, exchange, or another appropriate resolution depending on the circumstances.
7. In the event of any dispute, TIGRE reserves the right of final decision.
