Welcome to TIGRE. By making an enquiry, placing an order, or purchasing products through our Instagram, WhatsApp, website, forms, or any other channels, you confirm that you have read, understood, and agreed to be bound by these Terms of Service.
1. Scope of Application
These Terms apply to all enquiries, orders, payments, deliveries, after-sales services, and other related services provided by TIGRE.
We may update these Terms from time to time according to our operational needs. The updated version will take effect upon publication.
2. Product Information
We strive to ensure that product images, descriptions, dimensions, materials, and other information are accurate and clearly presented.
However, colours may vary due to differences in device displays. Handmade production, photography lighting, and individual production batches may also result in slight variations in product appearance.
Unless otherwise stated, all product information is provided for general reference only and does not constitute a guarantee or representation.
3. Orders and Confirmation
Submission of an order does not mean that the order is automatically accepted.
An order will only be deemed accepted after we have confirmed stock availability, payment arrangements, delivery details, and other relevant matters.
We reserve the right to reject, cancel, or request amendments to an order in the event of out-of-stock items, pricing errors, incomplete information, suspicious transactions, or other special circumstances.
4. Prices and Payment
All prices are subject to those published by TIGRE.
We reserve the right to adjust prices, promotional offers, or applicable conditions without prior notice.
Customers must complete payment using the payment methods specified by us. Unless expressly agreed otherwise, orders with incomplete payment may be considered invalid or will not be reserved.
For welcome offers, pay-later arrangements, or other special arrangements, the relevant promotion terms and conditions published at the time shall apply.
5. Promotions and Offers
We may offer promotions, discounts, or marketing campaigns from time to time.
Unless otherwise stated, promotions cannot be used in conjunction with any other offers.
If we identify any abuse, repeated use, false information, unusual orders, or conduct contrary to the intended purpose of a promotion, we reserve the right to cancel promotional eligibility, reject an order, or take other appropriate action.
6. Delivery and Risk
Delivery arrangements, shipping fees, estimated delivery times, and service-area restrictions shall be handled in accordance with our shipping terms in effect at the time.
Customers are responsible for providing accurate and complete delivery information.
Where delays, failed delivery, additional charges, or other issues arise due to incorrect information, unsuccessful delivery attempts, refusal to accept delivery, redelivery, or factors outside our reasonable control, the relevant responsibility and costs may be borne by the customer.
Unless otherwise agreed, risk in the products generally passes to the customer once the products have been delivered to the specified address or recipient.
7. Returns, Refunds, and Exchanges
Returns, refunds, exchanges, and after-sales arrangements shall be handled in accordance with our return policy in effect at the time.
Except where products are damaged, incorrect items are sent, or otherwise specified, we generally do not accept return or exchange requests based on personal preference, subjective expectations, or reasons unrelated to the product itself.
For after-sales requests, we may require unboxing videos, photographs, or other reasonable supporting materials for verification.
8. Customer Responsibilities
Customers must ensure that all information provided is true, accurate, and complete.
Customers must not make false representations, use another person’s information without authorisation, abuse promotions, interfere with our operations, or engage in any unlawful, dishonest, or improper conduct.
Where we reasonably suspect any such conduct, we reserve the right to suspend services, refuse transactions, cancel orders, and reserve all rights to take further action.
9. Intellectual Property
All intellectual property rights owned by, or licensed to, TIGRE in relation to our Instagram, website, product pages, images, written content, designs, logos, and other materials are protected by applicable laws.
Without our prior written consent, no person may copy, modify, publish, reproduce, repost, distribute, or use such materials for commercial purposes.
10. Personal Data
We collect, use, and retain customers’ personal data in accordance with our Privacy Policy and applicable laws.
Where we intend to use personal data for direct marketing purposes, we will handle such use in accordance with applicable requirements and obtain consent where required.
11. Limitation of Liability
To the extent permitted by applicable law, TIGRE shall not be liable for any loss, delay, inconvenience, or damage arising from system failures, communication delays, third-party logistics providers, force majeure events, network issues, or circumstances beyond our reasonable control.
Where applicable, our total liability in connection with any transaction or service shall be limited to the amount actually paid by the customer for the relevant product.
12. Suspension and Cancellation
We reserve the right, where reasonable, to refuse service, cancel an order, terminate a transaction arrangement, or restrict a customer’s use of our services, including but not limited to where:
• The customer provides incomplete or false information;
• The customer fails to complete payment as required;
• The customer abuses promotions or repeatedly breaches these Terms; or
• We suspect that a transaction involves risk, fraud, or other improper conduct.
13. Communication Channels
We generally communicate with customers through our official Instagram account, official WhatsApp, website, or other channels designated by TIGRE.
Customers are responsible for verifying the authenticity of any communication source to avoid scams.
If you have any doubts about the authenticity of an order or message, please contact us directly for verification before taking further action.
14. Governing Law and Final Decision
These Terms of Service and any other agreements we provide to you shall be governed by and construed in accordance with the laws of Hong Kong.
In the event of any dispute, TIGRE reserves the right of final decision.
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